hebin Tv Cabinet
$142.93
$0
Fast Free Shipping
30-day Return
365-day Warranty
Key Features
Lead time 7 days
Related Products To This Item
hebin Wine Cabinet
$210.80
Overview
Shopping Faq
Return & Refund Policy
Whatever happens to your order, you can contact us via support@komfott.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.
2.When will my order be shipped out?
Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.
3.What shipping methods do you offer?
We use UPS ground, UPS surepost, USPS and freight transportation by truck to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.
4.What is the estimated delivery time?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (2-5 business days) are estimates and may vary due to external factors outside of KOMFOTT, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.
5.How do I cancel my order?
Please initiate a cancel request from your personal center. If the order has already been shipped out, we would request $17.6 as a recall fee for each package. Please refer to the Return Policy for additional information.
6.What if I don't receive my order?
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.
7.What if I have received a damaged order?
Please initiate a return request from your personal center and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide KOMFOTT with proof of the damage in detail as this will assist us in processing your order refund.
8.When can I expect a refund debited to my account once I return the item?
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.
9.What is the warranty of my item?
All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.
10. How do I return the item?
If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for KOMFOTT to process your refund.
11.Is that possible for me to order replacement parts from you?
Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Cancel and Return
Cancellations
If you want to cancel an order, simply log in "My Account" page and click the "Cancel Order" next to the purchase. You will receive a canceled order confirmation email shortly.
If your order has not been shipped, we will arrange a full refund. If the order is already in transit, we need to contact the shipping company to recall the order and arrange a full refund for you.
Please note: Any items delivered by trucks or USPS cannot be recalled. If the recall fails, refuse deliverly acceptance from UPS and Fedex upon the arrival of your products.
Refusal to deliver
If you reject your order at the time of delivery, please contact us that if we do not receive your rejection notice, the refund or exchange may be delayed.
If the item is rejected due to damage or defect, please send us a photo so that we can review and resolve the issue.
30-day guarantee
We want every item to be a perfect compliment for your home. You can request a return or exchange within 30 days after delivery if you feel the item doesn't satisfy your home decor. 30-day returns must with the original contents attached and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.
Some items cannot be returned:
* Special Priced Items
* Flash Deals
* Bundle discounts (unless the entire bundle is returned)
* Shipped by trucks
* Any item after 30 days from the delivery day
However, if your product is damaged or defective, these exceptions do not apply. In this case, please check Costway Care, we will work with you to find the best solution.
After Unboxing
In order to avoid being rejected due to lack of packaging when you want to exchange or return, we ask our customers not to process the order box. Before you are sure that Costway's products are suitable for you, we recommend that you fold the box flat and store it.
Free exchange
You can exchange the same product with different colors in the order within 30 days after delivery. The shipping fee for the first replacement item is free. If you decide to exchange the product again (ie more than once), you will be responsible for the return shipping costs.
Please note: Please ensure that the product is brand new and unused. All exchanges must be carried out in the original packaging. If you do not have the original packaging on hand, you will need to pay an additional $45 repackaging fee for each item.
Returns
If you think your product is not suitable, you can return your product within 30 days from the date of delivery. To start a return, please visit account My Orders and initiate a return request.
Please note: Please ensure that the product is brand new and unused. All returns must be made using the original packaging. If you do not have the original packaging on hand, you will need to pay an additional $45 repackaging fee for each item.
For most Costway product returns, you will get a pre-paid return label that allows you to return the item to the Costway warehouse. You can download the return label in the account personal center.
If you want to return the goods in person, please email the return tracking number to Click to send an email service@costway.com.
Please send all returns to:
Costway
11250 Poplar Avenue, Fontana, California 92337
213-401-2666/844-242-1885
Please note that Costway is not responsible for the shipping costs for self-returns.
Once the item returns to our warehouse, our team will inspect it. If it is brand new, we will refund within 7 working days minus the return shipping fee (except for returns caused by quality problems).
Loss Items
If you suspect that your package is missing, please send an email to Click to send an email service@costway.com to send the order number and tracking number to our customer service team so that we can initiate a lost package claim. This claim will help retrieve your lost or lost package. The process will take 7 days until the official confirmation from the shipping company can be received.
Refund
When you place an online order, we authorize your credit card to make sure sufficient credit is available. We can only issue refunds through the original method used to pay for the order. Depending on your credit card provider, it may take up to 10 business days for the refund to be reflected in your balance. If the original payment method is no longer available, we are happy to issue store coupons equal to the refund amount.
Delivery
We do not provide recycling or shipment services for old and second-hand furniture.
Reviews
5
0 Reviews
5
0
4
0
3
0
2
0
1
0
Customer Photos
Frequent Mentions
You're already subscribed to the Costway newsletter, Thank you for your continued interest.
